Sulekha - Digital Customer Support Role (3-6 yrs)

We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage.

Responsibilities:

- Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on.

- Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms.

- Onboarding clients by confirming documents and claiming google listings and maintaining client database.

- Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings

- Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value