TEBillion - Customer Support Role (3-5 yrs)

Designation: Customer Support

Desired Profile Required:

- 3+ years of experience in Customer Service / support

- Should have good communication and interpersonal skills.

- Understanding about ERP/CRM software products

- Implementing the product as per the customer need.

- Knowledge on Product demonstration and providing training to the end users.

- Expert in handling customer queries

- Good to have knowledge on Cloud / SAAS base application

- Should be quality focused

- Excellent verbal and written communication skills

- Must have strong conceptual knowledge

- Must be customer centric, confident and patient.

Key Roles & Responsibilities:

- In-house Product Subject Matter Expert

- Responsible for internal and external product training

- Providing application support to the end-users.

- Performing Manual functional and regression testing of features before release

- Diagnose, analyse and solve client queries/issues.

- Responsible for product roll out to customer

- Manage customer expectations and wish lists

- Product user acceptance sign off

- Responsible for working with teams, vendors and other business partners.

- Responsible for Customer service and support team