Business Development Manager – Modern Workspace Solutions (Microsoft)

Job Overview:
We are looking for a dynamic and results-driven Business Development Manager to join our team. The ideal candidate will have a strong background in selling modern workspace solutions, with a focus on Microsoft products and services. This role requires someone who is proactive, has a solid database of potential customers, and is passionate about helping Small and Medium Businesses (SMBs) transition to the cloud, adopt modern workspace solutions, and renew existing contracts. The candidate should be capable of driving new business opportunities and nurturing existing relationships.

Key Responsibilities:
Lead Generation & Prospecting:
o Identify and prospect new SMB customers to introduce Microsoft Modern Workspace solutions (Microsoft 365, Teams, OneDrive, etc.).
o Use your existing database, industry knowledge, and market research to develop a strong sales pipeline.
o Qualify inbound and outbound leads and initiate contact through phone, email, and networking channels.
Customer Acquisition & Sales:
o Develop and execute a sales strategy to acquire new SMB customers and achieve sales targets.
o Understand customer needs and pain points related to modern workspace solutions and effectively position Microsoft products to address them.
o Present and demo Microsoft Modern Workspace offerings, ensuring clients understand the value and benefits of cloud migration and collaboration tools.
Customer Onboarding & Migration Support:
o Work closely with SMBs to support their transition and migration to Microsofts modern workspace platform, ensuring a smooth onboarding experience.
o Collaborate with technical teams to provide assistance with migration and adoption plans for customers.
Renewals & Upsell Opportunities:
o Engage with existing customers to ensure timely renewals and explore additional opportunities for upselling additional services or products.
o Provide post-sales support to maintain and enhance customer relationships.
Relationship Management:
o Cultivate and maintain strong relationships with key stakeholders within customer organizations, including decision-makers and IT teams.
o Act as a trusted advisor for customers to maximize the value they get from their Microsoft workspace solutions.
Market Research & Reporting:
o Stay up-to-date with industry trends, product updates, and competitor activities to better position Microsofts Modern Workspace solutions.
o Report on sales pipeline, progress against targets, and customer feedback to senior management.

Skills & Qualifications:
Experience:
o 2-3 years of proven experience in sales or business development, with a strong focus on selling modern workspace solutions (preferably Microsoft 365 suite) to SMBs.
o Experience with cloud technologies, IT solutions, or digital transformation in SMB environments is highly preferred.
Database & Lead Generation:
o Solid understanding of sales processes, including lead generation, prospecting, qualification, and closing.
o A well-established database of SMB contacts and leads in the Microsoft ecosystem.
Technical Knowledge:
o Familiarity with Microsoft Modern Workspace solutions such as Microsoft 365, Microsoft Teams, SharePoint, OneDrive, and other collaboration tools.
o Ability to communicate technical concepts in a simple and customer-friendly way.
Customer-Centric Mindset:
o Strong customer service and relationship management skills with a focus on long-term success.
o Ability to understand SMB challenges and align Microsoft solutions to meet business needs.
Communication & Negotiation Skills:
o Excellent communication skills, both written and verbal, with the ability to present and negotiate effectively at all levels.
o Ability to handle objections and engage customers with a consultative sales approach.
Self-Motivated & Goal-Oriented:
o Strong drive to meet and exceed sales goals and performance metrics.
o A self-starter with the ability to work independently, as well as part of a team.
Educational Background:
o Bachelor's degree in Business, Marketing, Information Technology, or a related field (preferred but not mandatory).
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