Client Relations Manager

Retention of the Companys clients in Kochi
Handling day-to day servicing requirements of clients on a timely basis to ensure complete customer satisfaction
Effectively managing the team of Client Relations Executives who report to him / her
Effectively coordinating between client / centralised underwriting teams to ensure that all underwriting requirements of clients are met as per Company defined TATs
Effectively coordinating between client / centralised claims teams to ensure timely resolution of non-EB claims
Ensuring that all operational requirements / processes are met as per Company defined TAT
Leveraging on existing relationships to achieve cross selling targets
Generating new business (own lead generation) will be added advantage with appropriate reward

Excellent knowledge of general insurance products to enable marketing / servicing of the same
Knowledge of general insurance underwriting is an added bonus
Prior experience insurance broking firm / insurer
Able to deal with / handle the requirements of large corporates
Proactive in handling customer needs
Multi-tasking & prioritizing
Strong interpersonal skills
Excellent communication skills Abreast with technology

Minimum 5 years in handling client relations _