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Steer Health

Compare

1.7

based on 3 Reviews

4 Steer Health Jobs

Help Desk Specialist - Healthcare SaaS

Steer Health

1.7

based on 3 Reviews

3-4 years

Bangalore / Bengaluru

1 vacancy

Help Desk Specialist - Healthcare SaaS

Steer Health

posted 1mon ago

Job Role Insights

Key skills for the job

Customer Service Healthcare Information Technology Air Ticketing Helpdesk Data Visualization

+ 2 more

Job Description

We are looking for a Help desk specialist to provide technical support to Clients in an efficient and accurate manner. You will be considered as the firm s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

Provide first level contact and convey resolutions to customer issues
Addressing tickets via Phone and Emails
Expert with Jira Ticketing Tool
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
Excellent in reporting and creating data visualization dashboards