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Roles and Responsibilities

• Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives.
  
• Develop and deliver high-quality training content, including instructor-led sessions, e-learning modules, and virtual classroom activities.
  
• Collaborate with stakeholders to identify learning needs and develop targeted training solutions.
  
• Monitor trainee progress, provide feedback, and evaluate program effectiveness against set goals.
  
• Ensure compliance with regulatory requirements and industry standards throughout the entire lifecycle of a training program.
  

• Job Location Kolkata
• No. of Open Positions – 2
• Work Experience – Minimum 5-10 years of work experience in relevant (Voice ) processes. Should be from premium contact centres.
• Relevant Experience – Minimum 5 years of work experience in Voice Program, With minimum of 3 years as a training manager.
• CTC – As per Industry standards
• Should be a Graduate from UGC recognized University.
• Last Date of Application – March 15, 2025

Interested candidate can apply here

puja.vishwakarma@startek.com