Assistant Manager

Roles and Responsibilities

• Manage the TL and span responsible for CSAT and shrinkage attrition.
  
• Develop and maintain strong relationships with existing customers to increase repeat business and referrals.
  
• Need to work on SLA and client requirements for non sales process
  
• Provide excellent customer service by resolving client queries and concerns in a timely manner.
  

Desired Candidate Profile

• over all 6 years experience and 2 years domain experience required in customer support.
  
• Excellent communication skills with ability to handle high-pressure situations effectively.