Senior Executive - Customer Care

Job Tile:

Senior Executive.

List of Responsibilities:

• Learning and understanding company insurance products.
  
• Answering calls and responding to customer complaints.
  
• Accessing customer accounts and policy schedules.
  
• Providing customers with detailed information about policies and products.
  
• Recommending available products.
  
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
  
• Typing up complaint reports.
  
• Managing the customer complaint database.

Job Qualifications and Requirements:

Any Degree.

A t least 4 years of experience in customer service or in a related role.

Working knowledge of the insurance industry and relevant federal and state regulations.

Good Communication.