Customer Care Executive

Key Responsibilities:

• Handle incoming inquiries and leads via phone, email, and other communication channels promptly and professionally.
  
• Provide accurate and comprehensive information about our products and services to potential customers.
  
• Assess customer needs and direct them to the appropriate department or personnel for further assistance.
  
• Maintain detailed and accurate records of customer interactions and inquiries using our CRM system.
  
• Follow up with leads to ensure they have been contacted by the relevant department.
  
• Collaborate with the sales, marketing, and support teams to ensure seamless lead management and customer satisfaction.
  
• Address and resolve basic customer issues and complaints, escalating complex issues to higher management when necessary.
  
• Stay updated on product knowledge, industry trends, and company policies to provide the best possible information to customers.
  

Participate in training sessions and team meetings to enhance skills and knowledge.

Requirements

Qualifications:

A bachelor\u2019s or masters degree is preferred.

Proven experience in a customer service or similar role, preferably in a related industry.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficiency in using CRM software and other customer service tools.

Ability to handle difficult or irate customers with patience and professionalism.

A proactive and positive attitude, with a strong commitment to customer satisfaction.

Working Hours:

• Full-time position with standard working hours.