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Customer Care Executive
TICFIBER
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
TIC Fiber is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey
- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Curating streamlined email and social media communication mediums for offers, updates and much more
- Dealing with customer issues and churning out an easy-to-follow solution
- Managing payment and delivery of customer orders
- Helping customers choose the right product for their requirements and budget
- Handling customer concerns and complaints in a timely manner
- Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all clients and customers in person or via phone
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills
- Fixing appointments based on the availability of customers and clients
- Interacting with customers to ensure they have a desirable and shareable experience
Employment Type: Full Time, Permanent
Functional Areas: Other
Read full job description What people at TICFIBER are saying
Rating based on 1 Customer Care Executive
review
Anonymous · Customer Success
in Chennai, Tamil Nadu
Likes
Its overall environment ok and fully enjoyed
Dislikes
No carrier growth in the ofz and no increment in salary
Read 1 reviewCustomer Care Executive salary at TICFIBER
reported by
5
employees
with 1-3
years exp.
₹2
L/yr - ₹2.1
L/yr
19%
less
than the average Customer Care Executive Salary in India
View more details
What TICFIBER employees are saying about work life
based on 4 employees
Flexible timing
Rotational Shift
No travel
Night Shift
TICFIBER Benefits
View more benefits
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