Call CENTER

Bachelors degree in Business, Economics, Finance, Marketing, or a related field (or equivalent experience).

Previous experience in call center management, revenue management, or sales roles within the airline, travel, or customer service industries.

Strong analytical skills with experience in data-driven decision making and performance reporting.

Proficiency with call center software, CRM tools, and revenue management systems.

Strong understanding of pricing strategies, demand forecasting, and revenue optimization.

Excellent communication, leadership, and interpersonal skills.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Detail-oriented with the ability to think strategically and act decisively.

Preferred Skills: Experience with airline-specific revenue management tools or systems (eg, Amadeus, Sabre, etc.

).

Familiarity with customer experience management frameworks.

Advanced knowledge of Excel, data analysis tools, and business intelligence software.

Experience in a high-volume call center environment is a plus.

Key Responsibilities

Revenue Management: Develop and implement strategies to optimize pricing, inventory, and sales.

Train agents in upselling and cross-selling.

Performance Analysis: Track KPIs and report findings.

Analyze data to identify trends and improvements.

Customer Experience: Align revenue strategies with customer service.

Work with teams to enhance the customer journey.

Forecasting & Budgeting: Create forecasts and monitor budgets.

Track external factors affecting revenue.

Collaboration: Align call center goals with company strategies.

Provide insights to improve marketing and sales.

Process Improvement: Assess and improve call center processes.

Implement new tech for better revenue management.

Team Leadership: Lead and mentor agents in sales practices.

Organize training on sales techniques and CRM.