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1 Travizz Job
Manager - Travel Operations
Travizz
posted 6d ago
Job Role Insights
Key skills for the job
Job Description
- Handle FIT bookings , ensuring smooth itinerary planning and execution.
- Manage flight reservations and coordinate with airlines, travel partners, and vendors.
- Process visa applications efficiently and stay updated on visa policies and requirements for various countries.
- Ensure timely and accurate delivery of travel documents (tickets, visas, hotel vouchers, etc.).
- Maintain strong relationships with suppliers, airlines, hotels, and travel partners.
- Communicate effectively with clients to understand their travel requirements and provide tailored solutions.
- Address customer queries related to flights, visas, and bookings professionally and promptly.
- Ensure a seamless customer experience by handling travel-related issues, rescheduling, and cancellations.
- Lead and supervise the operations team, ensuring efficiency and adherence to company policies.
- Train and mentor team members on booking systems, visa processing, and customer service best practices.
- Allocate responsibilities within the team and monitor daily tasks for smooth workflow.
- Maintain records of bookings, visa applications, and client interactions for reference and compliance.
- Generate and analyze reports on operational performance, cost management, and customer satisfaction.
- Ensure adherence to industry regulations and company policies.
- Utilize MS Office (Excel, Word, PowerPoint, Outlook) for reports, communication, and presentations.
- Work with travel software, booking engines, and CRM tools for efficiency.
- Minimum 7 years of experience in the travel industry with a focus on FIT bookings, flights, and visa processing .
- Strong knowledge of global travel regulations , visa requirements, and GDS
- Excellent communication skills in English (spoken and written) for professional client interactions.
- Team management experience with the ability to lead and mentor staff.
- Proficiency in MS Office for documentation and reporting.
- Strong problem-solving abilities and customer service orientation.
- Ability to multitask, work under pressure, and meet deadlines.
- Experience in handling luxury travel or corporate travel is a plus.
- Familiarity with GDS (Global Distribution System) like Amadeus, Sabre, or Galileo is an advantage.
- Knowledge of Online B2B travel systems is desirable.
Employment Type: Full Time, Permanent
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