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Star Air Aviation

Compare

3.5

based on 45 Reviews

17 Star Air Aviation Jobs

SR . MANAGER - AIRLINE Call CENTRE

Starair

3.5

based on 45 Reviews

3-9 years

Bangalore / Bengaluru

1 vacancy

SR . MANAGER - AIRLINE Call CENTRE

Star Air Aviation

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Customer Service Information Technology Amadeus SAP Business Intelligence CRM

+ 4 more

Job Description

Job Details

Position :

SR. MANAGER - AIRLINE CALL CENTRE

Job Location

BANGALORE HO

Areas of interest

INFORMATION TECHNOLOGY

Job Type

Professional

Job ID

SA-J523

Minimum requirements

- Bachelors degree in Business, Economics, Finance, Marketing, or a related field (or equivalent experience) - Experience in call center management, revenue management, or sales roles within the airline, travel, or customer service industries. - Strong analytical skills with experience in data-driven decision making and performance reporting. - Proficiency with call center software, CRM tools, and revenue management systems. - Strong understanding of pricing strategies, demand forecasting, and revenue optimization.

Key Responsibilities

- Develop and implement revenue management strategies tailored to call center interactions. - Analyze customer data, booking patterns, and demand fluctuations to optimize pricing and inventory. - Monitor call center KPIs, create reports, and present findings to senior management. - Collaborate with customer service and quality assurance teams to ensure customer satisfaction. - Forecast revenue, monitor budgets, and track external factors impacting call center revenue. Preferred Skills: - Experience with airline-specific revenue management tools or systems (e.g., Amadeus, Sabre, etc.). - Familiarity with customer experience management frameworks. - Advanced knowledge of Excel, data analysis tools, and business intelligence software. -Experience in a high-volume call center environment.

Employment Type: Full Time, Permanent

Read full job description

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