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Associate Manager - Fraud Investigation - FRM
7-12 years
₹ 8.9 - 12.35L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Chennai
1 vacancy
Associate Manager - Fraud Investigation - FRM
Standard Chartered
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy.
- Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities.
- Manage fraud risk, assisting businesses with implementing the best in class tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
Strategy
- Support and provide inputs to Sr Manager, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country.
- Contribute for Fraud Risk strategy and infrastructure for channels and products for efficient investigation of cases and mitigate the fraud risk
- Manage fraud risk, assisting businesses with implementing the best in class tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
Business
- Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
- Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation
- Deploy the strategies across products and channels
- Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country
- Ensure the fraud risk management team achieves expense and loss budget targets
Processes
- Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management
- Review investigation details and guide GBS/FRSCG team to ensure holistic coverage of the incident / case under investigation.
- Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.
People & Talent
- Compliance with all relevant process procedure, guidelines, rules & regulations
- To work and solve problems independently and be able to work in a deadline-oriented environment
Risk Management
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.
- Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
- Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
- Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
- Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
- Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
- Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion.
- Work closely with the GBS/FRSC team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA.
- Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
- Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
- Manage the process of fraud investigation within specified time and reporting to relevant stakeholders
- Manage the fraud risk at pre-acquisition stage for lending and liability products
- Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk
Governance
- Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
- Embed the Group s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture
- Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
Key stakeholders
Internal stakeholders
- RCOs, Country Retail Risk Head
- Regional / Country Business Heads and Product Head, Retail Client segment
- FGCs/ In country governance forums (or other forums, as may be applicable)
- Financial Crime Risk
- Country Collections Head and Policy team
- Relevant members of Risk Operations management team
- Internal IT partners supporting Retail Clients business
- HR, SIS & L &TD team
- Operations, L&C and Customer Experience Management unit
External stakeholders
- Auditors and Regulators
- Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
- Law Enforcement agencies
- Suppliers, vendors and consultants
Skills and Experience
- Fraud Domain Skill
- Investigation Report Writing
- Field Investigation
- Stakeholder Management
- Training skills
- Negotiation skills
- Escalation management
- Team Management skills
- Vendor Management
- Listening skills
Qualifications
- Graduate/MBA qualified with minimum Fraud Domain Experience of 7 yrs
Employment Type: Full Time, Permanent
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9%
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What people at Standard Chartered are saying
Rating based on 169 Associate Manager
reviews
Anonymous · Banking Operations
in Chennai
Likes
Nothing to tell.
Dislikes
0 work life balance, employee were not treated ethically, employee concern were not even considered. Worst management. Too much of internal politics.
Read 169 reviewsAssociate Manager salary at Standard Chartered
reported by
2.4k
employees
with 3-16
years exp.
₹6
L/yr - ₹20
L/yr
26%
less
than the average Associate Manager Salary in India
View more details
What Standard Chartered employees are saying about work life
based on 4.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Standard Chartered Benefits
Submitted by Company
Time-off Being part of an inclusive culture Support for wellbeing challenges Proactive wellbeing support Flexible working
Submitted by Employees
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