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Client Centre Executive - Service
Standard Chartered
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide sales and service to the bank s prospective and / or existing client over the phone.
- Provide service to the Client in accordance with the approved Department Operating Instruction and applicable Delegation of Authority.
- Meet the business objectives against assigned strategic thresholds.
- Ensure client focus and need-based selling to clients.
- Maximize penetration using bank s available product suite.
RESPONSIBILITIES
Strategy
- Capitalize on cross-sell opportunities
- Collaborate with team members to achieve the common objective
Business
- Achieve the set business strategic thresholds
- Participate in Sales Calls and offer suitable products
- Retain clients who wants to attrite
- Provide effort to ensure need-based selling
Processes
- Provide services as per the approved Department Operating Instructions and applicable Delegation of Authority.
- Respond to the client on their required queries subject to proper authentication of the client.
- Be Responsive and ensure responsible selling
- Practice appropriate sales and marketing skill
- Continuously provide feedback to the Manager of the acceptance of the products in the market and suggested changes that could provide momentum to the sales efforts and service excellence.
- Manage Client Complaints appropriately (if any)
People and Talent
- Treat colleagues fairly
Risk Management
- Ensure error free instruction processing and information sharing with customer
- Adhere to the schedule and ensure efficiency in productivity.
- Ensure escalation of H&S related issues in a timely manner.
Governance
- Adhere to all policies and procedures and comply with local regulatory requirements
- Ensure best effort to protect bank s and client s interest against fraud/ mis-selling
- Attend training, acquire relevant knowledge, and apply to job function
- Comply with all applicable money laundering, sanctions and bribery and corruption prevention procedures.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Bangladesh Client Centre Inbound Team to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Country V&V
- Digital
- Other CPBB teams
- FRMU
- SnT
- CFCC
- GIA
- Technology
Other Responsibilities
- Embed Here for good and Group s brand and values in V&V Inbound team.
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Qualification
- Bachelors degree from reputed educational institution
- Banking diploma is preferable
Role Specific Technical Competencies
- Conversation style and / or interaction with clients.
- Strong selling and inter-personal skills required to convince clients and selling bank s products.
- Creativity in terms of meeting client demands with existing products.
- Initiative and drive to achieve strategic thresholds and service standards.
- Adherence level to Bank s policies and procedures
- Ability to meet all scorecard parameters
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Executive roles with real interview advice
People are getting interviews at Standard Chartered through
People are getting interviews through
(based on 173 Standard Chartered interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
23%
9%
7%
6%
6%
24% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Standard Chartered are saying
Service Executive salary at Standard Chartered
reported by
1
employee
with 2
years exp.
₹2.8
L/yr - ₹3.6
L/yr
9%
less
than the average Service Executive Salary in India
View more details
What Standard Chartered employees are saying about work life
based on 4.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Standard Chartered Benefits
Submitted by Company
Time-off Being part of an inclusive culture Support for wellbeing challenges Proactive wellbeing support Flexible working
Submitted by Employees
View more benefits 
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