Client Service Analyst

Job Description

Job Title- Client Service Analyst, AS

Location- Mumbai, India

Role Description

• Ensuring DB Service Standards w. r. t. to Customer Service, Compliance and Corporate Security are adhered too.
• Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Error Free Processing of transactions with in specified SLA s.
• Ensure laid down processes are being followed; DB internal security standards are followed.

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• Timely, correct and acceptable response to all Business Banking customer queries.
• Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
• Ensure 100% accuracy on processing of all the Trade related transactions (export & import) i. e. A1 Remittances, softax release, Bank guarantee Issuance etc.
• Ensure 100% Accuracy on checking the documents related to all the A2 Remittances.
• Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, follow up with processing unit and tracking of rejects.
• Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time.
• Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head -BB for closure of the same with in stipulated time.
• Ensure accurate checking/processing of account opening documents.
• Effective service delivery by reducing customer turnaround time.
• Timely reverts on all the clearing referrals/exceptions.
• Ensure NIL operational losses / compensation to customer due to any operational issue.
• Ensure SRs are closed within stipulated time.
• Follow complaint management procedures. Ensure correct and timely resolution of complaints.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.
• Overall upkeep of the branch lobby as per clean desk policy standards.
• Structured service call for all the new to bank customers and qualified / non-qualified customer base.

Your skills and experience

• 6 years plus of Banking trade finance services experience.

• Good communications skills
• Good knowledge of MS office.
• Problem solving & Team work.

How we ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information

https//www. db. com/company/company. htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.