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Client Care Executive - Personal Clients,Cards
1-4 years
₹ 2.5 - 4.6L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Client Care Executive - Personal Clients,Cards
Standard Chartered
posted 28d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
JOB SUMMARY
- In charge of day to day management of team and accountable for their results
- Set targets, review results, deal with individual performance and manage delivery of KPIs
- Ensure that team meets required Targets
- Manage, motivate and train team to ensure that performance is optimized
- Ensure that team is not providing any incorrect information or mis-selling to customers
- Regular review with the team on the performance
- Assist in job performance evaluations
- Assist teams in improving Productivity
- Handle escalation
- Identify & report training needs
- Scheduling, if applicable
- Identify pain areas. Process improvement to be initiated
- Find solutions/ensure outcomes/ result orientation
- Monthly review and reporting on KRI/KPIs
- To reduce the attrition rates and maintain it within the limits prescribed by the organization
- Ensure self and team compliance with all applicable rules / regulations and group policies
RESPONSIBILITIES
Scheduling, if applicable
Scheduling, if applicable
- Identify pain areas. Process improvement to be initiated
- Find solutions/ensure outcomes/ result orientation
- Monthly review and reporting on KRI/KPIs
- To reduce the attrition rates and maintain it within the limits prescribed by the organization
- Ensure self and team compliance with all applicable rules / regulations and group policies
Strategy
- Awareness and understanding of the Group s business strategy and model appropriate to the role
Business
- Awareness and understanding of the client care centre inbound role and the impact of economic and market environment in which the Group operates
Processes
- Responsible for executing and supervising the Service Levels, identifying the business opportunities, challenges, constraints which needs to get highlighted and bring in controls
People & Talent
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
Risk Management
- The ability to interpret the Call drivers, identify key issues based on this information and put in place appropriate controls and measures
Governance
- Responsible for assessing the effectiveness and deliver effective governance, oversight, if necessary, oversee changes in these areas;
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Client Experience teams
Qualification
- Any Graduate or under graduate with 2 yrs of sales experience
Role Specific Technical Competencies
- Customer Service Experience
- Communication
- Sales Exposure
13873
.
Employment Type: Full Time, Permanent
Read full job descriptionStandard Chartered Interview Questions & Tips
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People are getting interviews at Standard Chartered through
People are getting interviews through
(based on 173 Standard Chartered interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
23%
9%
7%
6%
6%
24% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Standard Chartered are saying
Rating based on 32 Client Care Executive
reviews
Anonymous · Customer Success, Service & Operations - Other
in Bengaluru
Likes
Safety for women and permanent job. Day shift
Dislikes
Heavy workload and pressure. No promotions less salary
Read 32 reviewsClient Care Executive salary at Standard Chartered
reported by
189
employees
₹2.5
L/yr - ₹4.8
L/yr
At
par with the average Client Care Executive Salary in India
View more details
What Standard Chartered employees are saying about work life
based on 4.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Standard Chartered Benefits
Submitted by Company
Time-off Being part of an inclusive culture Support for wellbeing challenges Proactive wellbeing support Flexible working
Submitted by Employees
View more benefits 
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Standard Chartered Bangalore / Bengaluru Office Locations
Bengaluru Office
Standard Chartered Bank, Serenity Building, # 112, 5th Block Koramangla, Industrial Area Ground Floor, Opp Forum Mall, Koramangla
Bengaluru
Karnataka 560095
Karnataka 560095
Bengaluru Office
26/27, M G Rd, Raheja Towers
Bengaluru
Karnataka 560001
Karnataka 560001
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