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248 Standard Chartered Jobs
Specialist, SOPS
1-2 years
₹ 6 - 13.2L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Chennai
1 vacancy
Specialist, SOPS
Standard Chartered
posted 13d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Summary
Strategy
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
- Sign up customers for value added services and digital education (if applicable)
- Tag the call type accurately as appropriate
- Give accurate information to customers on his queries / concerns
- Have high awareness levels on KYC and Anti-money laundering Policy
- Multi-skilled to handle both inbound and outbound calls (if applicable)
- Initiate and strive towards achieving set targets and service standards
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
- Customer Data Confidentiality to be strictly adhered to
- Adherence to compliance with all applicable rules / regulations and group policies
- Ensure KPI s (Key Performance Indicator) & KRI s (Key Risk Indicator, eg - proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement
- Follow up on delinquent accounts to negotiate for timely payments (if applicable)
Key Responsibilities
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the country / business unit / function to achieve the outcomes set out in the Bank s Conduct Principles.
- Serve as a Director of the Board.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Skills and Experience
There are 12 behavioural skills that underpin our Valued Behaviours. Each of these skills is known to drive high performance in organisations. People Leaders are expected to define the critical skills required for the role. It Is recommended to focus on 4-6 critical skills per role. There are minimum standards of skills that are required for People Leader and Managing Director roles. Refer to myHR for further guidance.
- Action Oriented
- Collaborates
- Customer Focus
- Courage
- Instils Trust
- Nimble Learning
- Decision Quality
- Develops Talent
- Drives Vision & Purpose
- Gives Clarity and Guidance
- Manages Ambiguity
- Strategic Mindset
Qualifications
- Graduate
- Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service / Sales / Collection orientation (as per the job role)
- Strong knowledge of bank s products & services and willingness to learn new products
- Manage conflicts and solve problems
- Patient, Non-Confrontational, Resilient
- Positive, polite, cheerful and courteous
- Flexible to stretch and work across different calendar days and time zones in a week/month
- Age limit (please specify) if applicable.
Employment Type: Full Time, Permanent
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People are getting interviews at Standard Chartered through
People are getting interviews through
(based on 173 Standard Chartered interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
23%
9%
7%
6%
6%
24% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Standard Chartered are saying
Rating based on 84 Specialist
reviews
Anonymous · Security / Fraud
in Bengaluru
Likes
They provide best training and best AML knowledge. Encourage you take up AML courses, certifications. Good managers
Dislikes
Not satisfied with the salary
Read 84 reviewsSpecialist salary at Standard Chartered
reported by
1.2k
employees
with 1-13
years exp.
₹4
L/yr - ₹13.2
L/yr
16%
less
than the average Specialist Salary in India
View more details
What Standard Chartered employees are saying about work life
based on 4.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Standard Chartered Benefits
Submitted by Company
Time-off Being part of an inclusive culture Support for wellbeing challenges Proactive wellbeing support Flexible working
Submitted by Employees
View more benefits 
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