Hospitality Manager

A Hospitality Manager in guest houses or campus settings plays a key role in ensuring the smooth operation of services, maintaining high guest satisfaction, and overseeing the cleanliness and upkeep of the property. Below are the main roles and responsibilities, particularly in the areas of guest service and cleanliness:

1. Guest Service Management

• Guest Satisfaction: Ensure that all guests receive high-quality service, addressing any concerns, complaints, or requests promptly and effectively.
• Check-In/Check-Out: Oversee the check-in and check-out process, ensuring smooth operations and efficient guest handling.
• Customer Relationship: Foster positive relationships with guests by offering personalized services and ensuring they feel valued during their stay.
• Service Coordination: Coordinate with various departments (housekeeping, front desk, maintenance, etc.) to ensure guest needs are met.

2. Cleanliness and Hygiene Oversight

• Facility Cleanliness: Maintain high standards of cleanliness and hygiene across the entire guest house or campus, including guest rooms, common areas, and restrooms.
• Housekeeping Supervision: Supervise housekeeping staff to ensure that cleaning schedules are followed, and rooms are cleaned and sanitized thoroughly.
• Quality Control: Conduct regular checks of cleanliness and maintenance, ensuring that standards are consistently met.
• Waste Management: Ensure proper waste disposal, recycling practices, and that all facilities are environmentally responsible.
• Guest Room Maintenance: Oversee that guest rooms are well-stocked, tidy, and organized, and report any maintenance issues that may arise.

3. Operational Efficiency

• Staff Management: Hire, train, and manage a team of housekeeping, front desk, and other service personnel. Ensure they are well-trained in hospitality standards and cleanliness practices.
• Budget Management: Oversee the budget for cleaning supplies, guest services, and maintenance, ensuring that expenditures remain within the designated budget.
• Inventory Control: Ensure that cleaning materials, toiletries, linens, and other necessary supplies are stocked and replenished as needed.

4. Safety and Maintenance

• Safety Compliance: Ensure that health and safety standards, such as fire regulations, emergency exits, and sanitation protocols, are followed.
• Preventive Maintenance: Oversee regular maintenance schedules for plumbing, electrical, and other facilities to avoid breakdowns or issues that may affect cleanliness and guest comfort.

5. Guest House/Campus Promotion

• Brand Representation: Promote the guest house or campus by providing excellent service, ensuring a great reputation, and encouraging repeat visits or positive reviews.
• Event Coordination: Organize events or activities that improve guest experience, whether for special groups, corporate stays, or campus visitors.

6. Report Generation and Feedback

• Daily Reports: Generate and review daily or weekly reports about guest satisfaction, occupancy rates, service quality, and cleanliness performance.
• Feedback Collection: Actively solicit and act upon feedback from guests regarding their experience and cleanliness, adjusting operations as necessary to improve satisfaction.

In sum, the Hospitality Manager ensures that both the guest experience and the cleanliness of the guest house or campus are exceptional, contributing to the overall success and smooth running of the establishment. The role combines customer service, operations management, and cleanliness oversight, requiring strong leadership and organizational skills.

You will need to spend one week in Hyderabad and one week in Tirupati; its a rotational work schedule.