Urgent Opening For Assistant Manager Operations (BPO)

Role & responsibilities

• The candidate will be responsible for leading Voice Operations Functions (Collections Domain) Managing Client and Client Servicing,
• Responsible for SLA management, Governance and Reporting.
• Driving various developmental initiatives for Retention and Succession planning across levels
• A seasoned operations professional, who has demonstrated capability providing strategic and tactical direction to a variety of operational support units.
• Ensure timely achievement of SLA's across business units with no revenue shrinkage and drive on time results for stakeholders and customers that is defect free and in an operationally efficient manner.
• Manage productivity and drive adequate staffing levels to ensure effective cost management
• To ensure effective development and management of operations plans.
• Provide strategic planning and execution to enhance cost control, profitability, productivity and efficiency throughout the company's operation function.
• Regular Interaction with Leadership team and individual department AVP to ensure that company's operational priorities are aligned with total company mission, vision and values.
• Be part of customer calls and customer meetings to promote organisations operational excellence.
• Manage organization through transformation, new system roll-outs, new product roll-outs ensuring no disruption to service delivery

Preferred candidate profile

• Graduate in any stream.
• Overall 5 years experience. Minimum 2-4-year Experience in AM / Team Lead Role. (Collection Vertical – Bucket and / or write off)
• Advance excel, Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and Graphical representation of data.
• Ability to interact with multiple stakeholders both internal & External.