Customer Success Executive | Male

Role Summary:
SpeEdLabs is seeking a dedicated and proactive Customer Support Executive to join our team. The ideal candidate will play a crucial role in coordinating with schools, management, and faculties, ensuring smooth communication and operations, and gathering valuable feedback from students.

Key Responsibilities:
School and Management Coordination:
Establish and maintain strong relationships with school administration and management.
Serve as the primary point of contact for schools, addressing any issues or concerns promptly.
Student Feedback:
Collect and analyze feedback from students to assess their learning experiences and satisfaction.
Report insights and suggestions to the management to improve services.
Faculty Coordination:
Work closely with faculties to align on schedules, curriculum updates, and teaching methodologies.
Ensure faculty have the resources and support needed to deliver high-quality education.
Customer Support:
Handle inquiries and complaints from students, parents, and schools, providing timely and effective resolutions.
Maintain accurate records of interactions and follow-ups.
Administrative Tasks:
Assist in organizing and coordinating events, workshops, and training sessions.
Prepare and maintain reports, documentation, and databases related to student and faculty activities.