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36 Sony Pictures Networks Distribution India Pvt.ltd Jobs
Tech Lead - SRE, Digital Business
8-12 years
Mumbai
1 vacancy
Tech Lead - SRE, Digital Business
Sony Pictures Networks Distribution India Pvt.ltd
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide Technical support by handling and consulting on BAU, Incidents for respective applications.
- Act as an escalation point for user issues and requests and from L1/L2 support. Report issues to senior management.
- Troubleshoot application errors, find issues using Trend analysis and identifying root cause.
- Collaborate with developments teams to resolve technical issues.
- Implement automation scripts to streamline support processes and reduce manual work.
- Gain detailed knowledge of all business flows, application architecture for the supported applications.
- Define, document, and maintain SLAs, technical documentation, and knowledge bases to support platform.
- Monitor application performance, identifying areas for improvement.
- Build and maintain effective and productive relationships with stakeholders in business, development, product, and third-party system providers.
- Facilitate coordination across L1/L2 and L3/engineering Teams to investigate and resolve an ongoing platform or application issues impacting business.
- Drive the development and implementation of the tools and best practices needed to provide effective support.
- Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues.
- Perform reviews of existing monitoring for the platform and make improvement where possible. Regular check of existing threshold and revise them regularly.
- Candidate will have to work in shifts as part of Rota covering 24*7. In event of major outage or issues we may ask for flexibility to help provide appropriate cover.
- Weekend on-call coverage needs to be provided on rotational/need base.
- Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution.
- Understand and improve applications and plan for faster MTTD, MTTR, auto healing.
- 8-12 years of experience in TechOps/Application Support/SRE or a related field.
- Knowledge of CDNs ( Akamai, Cloudflare etc.) and cloud-based technologies ( AWS,GCP, etc. )
- Comfortable with large scale production systems, configurations management, load balancing & distributed systems.
- Experience with troubleshooting tools and techniques for FE,BE, API etc.
- Familiar with job scheduling tools: cron and experience with application monitoring tools.
- Knowledge of web services ( SOAP based and RESTful Web services )
- Prior experience in L2/L3 support.
- Experience with IT service management frameworks (ITIL) and Agile methodologies.
- Experience with Incident and Problem Management
- Familiarity with DevOps practices and tools ( Jenkins etc. )
- Well versed with anyone Scripting language ( Shell, Python etc. )
- Strong Problem-Solving Skills and attention to details.
Employment Type: Full Time, Permanent
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