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815 Luxoft Jobs
Senior Incident and Problem Process Analyst
Luxoft
·
5-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Senior Incident and Problem Process Analyst
Luxoft
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities
Incident Management related responsibilities:
Prepare for, schedule, and facilitate ad-hoc and weekly incident backlog review meetings, compile details, and send meeting recaps.
Provide the appropriate guidance on Incident Management policy, practice, and procedures to IT Support team members.
As part of the monthly Incident Management KPI review meetings, capture action items and associated notes and perform follow-up on the action items.
Perform incident trend analysis activities.
Problem Management related responsibilities:
Prepare for, schedule, and facilitate ad-hoc, weekly problem and problem task, backlog review meetings, capture problem/problem task record notes live during each problem/problem task record review and provide problem/problem task handling guidance as necessary.
Provide the appropriate guidance on Problem Management policy, practice, and procedures to IT Support team members.
During the monthly Problem Management KPI review meetings, capture action items and associated no
Skills
Must have
Required Qualifications:
ITIL v3 or 4 Foundations certification
At least 1 ITIL v3 Intermediate or ITIL 4 Practitioner certification related to Incident Management or Problem Management
5+ years experience using ITIL best practice in a professional IT work environment
2+ years experience using ServiceNow platforms in a professional IT work environment
2+ years experience scheduling and facilitating IT related meetings and compiling and sending recaps
2+ years experience with composing executive friendly communications/documentation
Intermediate proficiency in MS Office applications including Excel, Outlook, PowerPoint, SharePoint, Teams, Visio, and Word
Preferred Qualifications:
ITIL v3 Intermediate Operational Support and Analysis (OSA) or ITIL 4 Practitioner (Incident Management) or ITIL 4 Practitioner (Problem Management) certification
Most recent job required using ITIL best practice in a professional IT work environment
Most recent job required using ServiceNow platforms in a pr
Nice to have
Advanced Communication Skills
Other
Language
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Process Analyst roles with real interview advice
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What people at Luxoft are saying
What Luxoft employees are saying about work life
based on 641 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Luxoft Benefits
Submitted by Company
Friendly Environment Global Relocation Luxoft Training Center Recognition and Evaluation Mentoring Program
Submitted by Employees
Health Insurance 
Work From Home 
Soft Skill Training 
International Relocation 
Job Training 
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Luxoft Bangalore / Bengaluru Office Locations
Bengaluru/Bangalore Office
Outer Ring Road, , Gardenia 2D bldg,
Embassy Tech Village
Bengaluru/Bangalore
560103
560103
Bengaluru/Bangalore, Karnataka Office
Gardenia 2D bldg, Embassy Tech Village, Outer Ring Road, Bengaluru, Karnataka 560103
Bengaluru/Bangalore, Karnataka
560103
560103
Senior Incident and Problem Process Analyst
5-7 Yrs
Kolkata, Mumbai, New Delhi +4 more
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