Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Premium Employer

FIS

Compare

3.9

based on 5.5k Reviews

183 FIS Jobs

Operations Analyst(Incident Management, Problem Management)

FIS Global Business Solutions India Pvt. Ltd.

3.9

based on 5.5k Reviews

6-10 years

Pune

1 vacancy

Operations Analyst(Incident Management, Problem Management)

FIS

posted 7hr ago

Job Role Insights

Flexible timing

Key skills for the job

Legal Advisory Recruitment Incident Management Application Support Basic Change Management

+ 4 more

Job Description

Operations Software Analyst- Payments

Are you curious, motivated, and forward thinker? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

Team works on providing L2 application support FIS hosted Payment solutions to clients in EMEA region. We are looking to add an energetic, talented, and experienced support analyst senior to our growing team. The role is to provide L2 support, examine mistaken payments along with incident management, change management, problem management. Day to day processing of files and fixing the production issues that may arise and require further investigation and resolution.

What you will be doing:

Will be responsible for Incident Management,Change Management,Problem Management,Monitoring of systems for functional processing of payments.
File Uploads that come from schemes
Monthly reporting for Volumes and SLAs for all PaaS clients
Configuration changes
Business Validations for all Changes/Releases that goes to PROD.

What you bring:

Overall experience of 6-10 years into Banking, Payments Domain,Change Management,Basic testing skills
Experience in ServiceNow,Basic knowledge of OPF or OPF basic training done
BA knowledge will be added advantage.
Knowledge on ISO 8583, ISO 200022 and other payments formatters will be added advantage.
Basic knowledge of tool like CI, Jenkins, Database, Cloud setup

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities - FIS is your final career step!
A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues

Employment Type: Full Time, Permanent

Read full job description

Prepare for Incident Manager roles with real interview advice

What people at FIS are saying

4.0

Rating based on 1 Incident Manager review

Anonymous · Other in Pune

Likes

Job security Hands on Capital market and Banking solution apps

Salary - Good

+4 more

Dislikes

Management is not so good.

Read 1 Incident Manager review

Incident Manager salary at FIS

reported by 7 employees with 2-9 years exp.

₹4.5 L/yr - ₹14.7 L/yr

16% more than the average Incident Manager Salary in India

View more details

What FIS employees are saying about work life

based on 5.5k employees

75%

77%

82%

72%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare FIS with

TCS

3.7

Compare

Infosys

3.6

Compare

Wipro

3.7

Compare

HCLTech

3.5

Compare

Tech Mahindra

3.5

Compare

LTIMindtree

3.8

Compare

Mphasis

3.4

Compare

Hexaware Technologies

3.6

Compare

Cyient

3.7

Compare

Paytm

3.3

Compare

Fiserv

3.0

Compare

PhonePe

4.0

Compare

Care Health Insurance

3.6

Compare

HighRadius

2.9

Compare

Broadridge Financial Solutions

3.9

Compare

PayPal

3.9

Compare

MasterCard

3.9

Compare

Unimoni

3.9

Compare

PayU Payments

3.5

Compare

Visa

3.5

Compare

Similar Jobs for you

Problem Manager at Michelin

Pune

4-7 Yrs

₹ 4-8 LPA

Problem Manager at Michelin Manufacturing

Pune

4-8 Yrs

₹ 4-8 LPA

Incident Manager at Capgemini Technology Services India Limited

Pune

6-10 Yrs

₹ 8-12 LPA

Incident Manager at Capgemini Technology Services India Limited

Mumbai

12-15 Yrs

₹ 14-17 LPA

Incident Manager at Capgemini Technology Services India Limited

Mumbai

4-6 Yrs

₹ 6-8 LPA

Analyst Lead at Refinitiv

Hyderabad / Secunderabad

5-8 Yrs

₹ 7-10 LPA

Problem Management Specialist at Getronics Solutions India Pvt Ltd

Gurgaon / Gurugram

4-6 Yrs

₹ 4-9 LPA

Technology Operations Manager at TQuanta Technologies Pvt. Ltd.

5-10 Yrs

₹ 12-30 LPA

Process Analyst at Luxoft

Kolkata, Mumbai + 5

5-7 Yrs

₹ 8-10 LPA

Analyst at Hitachi Digital Services

Hyderabad / Secunderabad, Bangalore / Bengaluru

4-7 Yrs

₹ 6-9 LPA

FIS Pune Office Location

View all

Pune (1)

Pune Office

FIS, Westend Center One, Next to Reliance Mart, Wireless Colony, Aundh Pune
Maharashtra 411007