Business Analyst I

Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

GENERAL DUTIES & RESPONSIBILITIES
Performs analyses of the business goals, objectives and needs of the general business environment for appropriate FIS segment, division, group or line of business.
Performs research and analysis to support business operations and presents findings to manager or project leader.
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
Utilizes systems and data to resolve business issues in the most effective and productive manner.
Identifies and implements best practices and suggests how to improve current practices.
Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/return on investment.
Develops recommendations to solve problems and issues related to business operations.
Analyzes and documents business processes and metrics and identifies improvement opportunities.
May train internal employees on changes to business practices, processes or procedures.
May perform special projects upon request and on occasion.
May provide coaching and/or guidance to less experienced Business Analysts.
Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor s degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge of FIS products and services
Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
Knowledge of financial services industry
Knowledge of basic financial analysis principles and ratios
Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.
Proficiency in industry-standard process methodologies, e.g., Six Sigma, LEAN, ISO, CMM, etc.
Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors
Willingly shares relevant knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas