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FIS

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3.9

based on 5.3k Reviews

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157 FIS Jobs

Digital Transformation Analyst Specialist

5-7 years

₹ 6 - 7.95L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Panipat, Yamunanagar, Faridabad + 3 more

1 vacancy

Digital Transformation Analyst Specialist

FIS

posted 8d ago

Job Role Insights

Flexible timing

Job Description

What you will be doing:
  • Work closely with the GBPO teams and LOBs to close the presales requirements
  • Respond to customer inquiries and issues via emails with a high degree of expertise and as per GBPO requirements
  • Provide in-depth and accurate information about GBPO products and services to customers, catering to their specific needs and concerns.
  • Ensure a superior pre sales response through outstanding communication and advanced problem-solving skills
  • Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in presales support
  • Identify and consistently measure programs and deliverables against key performance metrics (KPIs)
What you bring:
  • Excellent verbal and written communication skills in English
  • 5-7 years of experience in BPO presales service, specifically in handling US and UK customers
  • Strong interpersonal skills with the ability to empathize and understand complex customer needs
  • Detail-oriented with excellent multitasking and organizational abilities, managing high-volume inquiries
  • Proficiency in customer service software, CRM systems, and advanced computer skills
  • Prior experience in pre- sales is a valuable asset in this role
  • Financial services industry knowledge and/or large tech company experience is preferred
  • Relationship builder with proven ability to work with senior business leaders and executives
  • Ability to work collaboratively in a fast-paced team environment and across all organizational levels where flexibility, collaboration and adaptability are important
  • Ability to successfully overcome obstacles and attention to detail

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at FIS through

(based on 319 FIS interviews)
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Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
38%
17%
11%
9%
5%
3%
17% candidates got the interview through other sources.
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What people at FIS are saying

3.0
 Rating based on 1 Digital Transformation Analyst review

Likes

You can learn new things.

Dislikes

Salary is not good it's below average.

Read 1 review

Digital Transformation Analyst salary at FIS

reported by 16 employees with 3-10 years exp.
₹6 L/yr - ₹10.3 L/yr
7% less than the average Digital Transformation Analyst Salary in India
View more details

What FIS employees are saying about work life

based on 5.3k employees
75%
77%
81%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FIS Benefits

Work From Home
Health Insurance
Cafeteria
Free Transport
Team Outings
Job Training +6 more
View more benefits

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FIS Gurgaon / Gurugram Office Location

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Gurugram Office
FIS Global Business Solutions India Pvt. Ltd., 402, I Park, Plot No. 15, Udyog Vihar, Phase - IV Gurugram
Haryana 122016

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