Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Luxoft

Compare

3.7

based on 645 Reviews

Video summary

434 Luxoft Jobs

Senior Incident and Problem Process Analyst

Luxoft

3.7

based on 645 Reviews

5-7 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Senior Incident and Problem Process Analyst

Luxoft

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Supervision IT Support Incident Management MS Office Scheduling ITIL

+ 3 more

Job Description

Responsibilities

Incident Management related responsibilities:

Prepare for, schedule, and facilitate ad-hoc and weekly incident backlog review meetings, compile details, and send meeting recaps.

Provide the appropriate guidance on Incident Management policy, practice, and procedures to IT Support team members.

As part of the monthly Incident Management KPI review meetings, capture action items and associated notes and perform follow-up on the action items.

Perform incident trend analysis activities.

Problem Management related responsibilities:

Prepare for, schedule, and facilitate ad-hoc, weekly problem and problem task, backlog review meetings, capture problem/problem task record notes live during each problem/problem task record review and provide problem/problem task handling guidance as necessary.

Provide the appropriate guidance on Problem Management policy, practice, and procedures to IT Support team members.

During the monthly Problem Management KPI review meetings, capture action items and associated no

Skills

Must have

Required Qualifications:

ITIL v3 or 4 Foundations certification

At least 1 ITIL v3 Intermediate or ITIL 4 Practitioner certification related to Incident Management or Problem Management

5+ years experience using ITIL best practice in a professional IT work environment

2+ years experience using ServiceNow platforms in a professional IT work environment

2+ years experience scheduling and facilitating IT related meetings and compiling and sending recaps

2+ years experience with composing executive friendly communications/documentation

Intermediate proficiency in MS Office applications including Excel, Outlook, PowerPoint, SharePoint, Teams, Visio, and Word

Preferred Qualifications:

ITIL v3 Intermediate Operational Support and Analysis (OSA) or ITIL 4 Practitioner (Incident Management) or ITIL 4 Practitioner (Problem Management) certification

Most recent job required using ITIL best practice in a professional IT work environment

Most recent job required using ServiceNow platforms in a pr

Nice to have

Advanced Communication Skills

Other

Language

Employment Type: Full Time, Permanent

Read full job description

Prepare for Process Analyst roles with real interview advice

What people at Luxoft are saying

What Luxoft employees are saying about work life

based on 645 employees

84%

95%

80%

93%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare Luxoft with

Accenture

3.8

Compare

EPAM Systems

3.7

Compare

GlobalLogic

3.7

Compare

LTIMindtree

3.8

Compare

Mphasis

3.4

Compare

Persistent Systems

3.5

Compare

TCS

3.7

Compare

Wipro

3.7

Compare

Synechron

3.5

Compare

Movate

3.3

Compare

Sopra Steria

3.8

Compare

HTC Global Services

3.6

Compare

HERE Technologies

3.9

Compare

Tietoevry

4.3

Compare

Collabera Technologies

3.5

Compare

Unisys

3.6

Compare

TEKsystems

3.3

Compare

Globant

3.8

Compare

Allianz Technology

4.1

Compare

Expleo Solutions

3.7

Compare

Similar Jobs for you

Problem Manager at Michelin

Pune

4-7 Yrs

₹ 4-8 LPA

Problem Manager at Michelin Manufacturing

Pune

4-8 Yrs

₹ 4-8 LPA

Incident Manager at FIS Global Business Solutions India Pvt. Ltd.

Pune

6-10 Yrs

₹ 8-12 LPA

Lead at Barry Callebaut

Hyderabad / Secunderabad

5-8 Yrs

₹ 11-15 LPA

Advisor at Maersk Global Service Centres India Pvt. Ltd.

Mumbai

5-17 Yrs

₹ 10-11 LPA

Incident Manager at Fusion Plus Solutions Inc

Hyderabad / Secunderabad

2-5 Yrs

₹ 4-7 LPA

Senior Associate at BT Global

3-4 Yrs

₹ 9-12 LPA

Incident Manager at Microland Limited

Pune

3-5 Yrs

₹ 5-7 LPA

Incident Management Analyst at DigitalXnode

Pune

5-10 Yrs

₹ 7-12 LPA

Incident Manager at Microland Limited

Bangalore / Bengaluru

3-5 Yrs

₹ 5-7 LPA

Luxoft Bangalore / Bengaluru Office Locations

View all

Bangalore / Bengaluru (2) Chennai (1) Pune (1)

Bengaluru/Bangalore Office

Outer Ring Road, , Gardenia 2D bldg, Embassy Tech Village Bengaluru/Bangalore
560103

Bengaluru/Bangalore, Karnataka Office

Gardenia 2D bldg, Embassy Tech Village, Outer Ring Road, Bengaluru, Karnataka 560103 Bengaluru/Bangalore, Karnataka
560103