Senior Operations Manager - Electronic Security/Fire Detection

Job Summary:
We are looking for a Senior Operations Manager to oversee and optimize business operations, ensuring efficiency, cost-effectiveness, and compliance. The ideal candidate will be responsible for streamlining processes, improving productivity, managing cross-functional teams, and implementing best practices to achieve operational excellence.

Key Responsibilities:
1. Strategic Leadership:
Develop and implement strategic plans for the service and operations department in alignment with overall organizational goals.
Provide vision and direction to achieve excellence in service delivery.
2. Team Management:
Lead, mentor, and manage teams across regions, fostering a culture of collaboration, innovation, and continuous improvement.
Ensure effective communication and coordination among team members.
3. Service Delivery:
Oversee the operation and maintenance of Electronic Security, Fire Detection/Suppression, IBMS & allied systems / solutions.
Ensure service quality, responsiveness, and timely issue resolution.
4. Client Relationship Management:
Build and maintain strong relationships with clients to understand their evolving needs and expectations.
Address client concerns promptly and ensure high levels of customer satisfaction.
5. Regional Operations:
Efficiently manage service and operations activities across multiple regions.
Implement standardized processes while considering regional variations and requirements.
6. Performance Metrics:
Establish and monitor key performance indicators (KPIs) to evaluate team and individual performance.
Regularly assess and improve operational efficiency based on metrics.
7. Resource Planning:
Plan and allocate resources effectively to meet service demands.
Optimize staffing levels, skill sets and equipment to ensure efficient operations.
8. Training and Development:
Implement training programs to enhance the technical skills and knowledge of service teams.
Keep the team updated on industry advancements and best practices.
9. Budget Management:
Develop and manage budgets for service and operations.
Monitor expenses and implement cost-effective measures without compromising service quality.
10.Continuous Improvement:
Identify opportunities for process improvement and implement best practices.
Foster a culture of continuous learning and innovation within the service and operations teams.
11.Health and Safety Compliance:
Ensure compliance with health and safety regulations.
Implement and enforce safety protocols to create a secure working environment.
12.Emergency Response Planning:
Develop and implement effective emergency response plans to address critical situations promptly.
Conduct regular drills and assessments to ensure preparedness.