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SolarEdge Technologies

Compare

3.3

based on 14 Reviews

16 SolarEdge Technologies Jobs

Workforce Management Specialist

Solaredge

3.3

based on 14 Reviews

1-2 years

Bangalore / Bengaluru

1 vacancy

Workforce Management Specialist

SolarEdge Technologies

posted 30d ago

Job Role Insights

Fixed timing

Key skills for the job

Advanced Excel MS Office Workforce Management US Staffing Energy Management Customer Experience Management

+ 3 more

Job Description

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

What will you be doing

Monitor daily call volume and other key performance metrics
Analysis real time adherence data to identify trends and training opportunities
Maintain users and profiles within WFM software
Creating schedules based on the forecast and adjusting for daily call center and agent needs
Works closely with leadership to schedule trainings/meetings with minimal impact to support coverage
Provides actionable data to various internal support groups as needed
Provides feedback to call center team leaders and managers
Prepares and analyzes internal reports for applicable KPI s
Perform other duties as assigned

1-2 years experience in a workforce management role
Experience utilizing Erlang-C calculations for staffing needs
Remains firm and assertive, keeping customer experience as number one priority
Excellent verbal, written and interpersonal communication skills
Must be self-motivator and self-starter
Exceptional listening and analytical skills
Strong time management skills
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, advanced Excel)

SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

Employment Type: Full Time, Permanent

Read full job description

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What people at SolarEdge Technologies are saying

What SolarEdge Technologies employees are saying about work life

based on 14 employees

56%

100%

50%

67%

Strict timing

Monday to Friday

No travel

Night Shift

View more insights

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