Parts Advisor

Tesla is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

 

What Youll Do

• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
• Accurately record parts transactions and data into Dealer Management System attention to detail critical.
• Conduct transactions w/ systems; walk customer through order and provide summary.
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
• Maintain records of time, expenses, and materials.
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order.
• Perform other related duties as assigned.
• Help maintain cleanliness of service center.
• Effectively handle multiple priorities, organize workload, and meet deadlines.

What Youll Bring

• Degree or Certificate from a University program in Automotive Technology a plus or the equivalent in experience and evidence of exceptional ability
• Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
• Understand in basic automotive techniques related to repair and servicing of automobiles.
• Automotive equipment and servicing methods.
• Dealer Business Process and Best Practice.
• DMS Systems, SAP, MS Office Suite.
• 1-3 yrs experience in the automotive industry
• 2-5 years material service and distribution experience.
• Excellent oral and written communication skills as well as the ability to follow instructions required.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
• Maintain and perform top level professional integrity and appearance as a parts advisor.