CMDB/BMC Engineer - ITIL (2-8 yrs)

Job Description :

Responsibilities :

- Configure and maintain BMC Remedy CMDB and Discovery solutions to meet business requirements and ITIL best practices.

- Define and implement CMDB governance policies, processes, and procedures to ensure data integrity and consistency.

- Perform regular audits and reconciliations of CMDB data to identify and remediate discrepancies and inconsistencies.

- Collaborate with cross-functional teams to map and integrate data sources into the CMDB, including asset management systems, service desk tools, and network monitoring solutions.

- Design and implement discovery probes, patterns, and sensors to discover and populate CMDB with accurate and up-to-date information about IT assets and infrastructure components.

- Monitor and troubleshoot BMC Remedy Discovery processes to identify and resolve issues related to data collection, normalization, and reconciliation.

- Develop custom reports and dashboards to provide stakeholders with insights into CMDB health, compliance, and utilization metrics.

- Provide training and support to end-users and stakeholders on BMC Remedy CMDB and Discovery tools and processes.

Requirements :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in managing and administering BMC Remedy CMDB and Discovery solutions.