Splunk Administrator/Developer (3-6 yrs)

About Softility :

- At Softility, we harness the power of data and automation to help large organizations solve their toughest problems in the space of IT, Network, Security and Cloud Operations - with a firm focus on improving efficiencies, eliminating downtime and improving margins and profits, thereby helping "our customers" delight "their customers". Our expertise with open-source innovation-and partnerships with the world's leading technology firms-allows us to leverage technology to innovate customized business solutions to help our customers transform digitally, faster.

- Softility is headquartered in the Washington, DC metro area, with offices in Hyderabad, India and have a vibrant workforce with proven credentials in the digital technology space, servicing clients from verticals ranging from Enterprise, Telco, Local Government, Health and Manufacturing. We hire the best of talent, partner with the most innovative and cutting-edge technology companies to help our customers transform and win in the digital era.

Website : http://www.softility.com

Skills :

- Detailed and organized, with a track record for understanding urgency and delivering quality results.

- Proven ability to deal with complex customer issues while using an empathetic approach that builds and maintains a strong customer bond.

- Demonstrated skill at recognizing business improvements and opportunities while working with customers.

- Ability to multi-task and perform effectively under pressure, juggling multiple time-sensitive priorities.

- Demonstrated ability to take an issue and own it to completion, without the need for escalation, even if it requires going over and above to complete the task.

- Comfortable hosting calls with multiple attendees, both technical and non-technical.

- Ability to provide 'Value Added Support' while investigating, developing and delivering creative business solutions for complex customer problems.

- Passionate about helping and educating customers on Splunk Best Practices.

- Demonstrated confidence in dealing with all levels of management, both internal and customer.

- Excellent written and verbal communication skills.

- Demonstrates a mature, balanced approach to work/home priorities.

Must-have Qualifications :

- 3+ years Technical/ Customer Support or equivalent experience.

- Outstanding interpersonal skills, and excellent communication - both verbal and written

- Strong Splunk platform knowledge and experience. Preferably Splunk Cloud Certified Admin.

- Successful completion of the Building Splunk Apps training course.

- 3 years Splunk Admin experience with a proven track record of producing successful Splunk Apps or Add-ons.

- 3 years of experience and demonstrated competency using Python, UNIX(Linux), Java, .Net, Shell scripting, Splunk REST API with GO as a plus.

- 3 years of experience using Splunk SDK

- Experience in technical support, system administration, or similar technical role.

- Experience with cloud-based technologies and an understanding of modern application architecture. (Splunk Cloud preferred)

- Startup and hyper growth experience.

- Logical approach to problem solving with strong troubleshooting skills

- Excellent time management skills with the ability to adapt to changing priorities of customer issues

- Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates