Softility - IT Delivery Manager (15-20 yrs)

Job Type: Full Time

Locations: Hyderabad - India

Experience :

15+ Years

Responsibilities:

- Serve as the primary point of contact for all technical aspects of diversified projects

- Have experience working with large multi-national organizations dealing with project delivery in the US

- Oversee and manage a team of developers/delivery team responsible for delivering projects in Onshore/Offshore delivery model

- Handle Customer escalations and meetings to deal with international clients directly for project management, signoff, etc.

- Work with project managers to ensure that technical deliverables are met within the specified timeframe and budget

- Apply significant knowledge of industry trends and developments to improve service to our clients

- Making all significant work activity of the team visible

- Review code changes and provide feedback to developers to ensure adherence to company standards

- Monitor project progress and identifying/managing risks that could affect delivery

- Escalate issues to senior management as necessary

- Prepare reports on project status and deliverables for upper management

- Train and mentor junior members of the team and encourage the junior Innovators to take responsibility for their development within the company

- Stay up-to-date on industry trends and best practices in service delivery

- Be in constant touch and act as liaison between customer and company to understand customer requirements and translate them into technical specifications

- Manage client interaction and expectations regarding development efforts

- Develop lasting relationships with client personnel that foster client ties

- Communicate effectively with clients to identify needs and identify new opportunities

- Continually seek opportunities to increase customer satisfaction and deepen client relationships.

Required Skills and Qualifications :

- Master's/Bachelor's degree in computer science or related field, or equivalent experience

- 15+ years of relevant work experience, including 5+ years in a technical leadership role

- Experience managing solution delivery projects from inception to delivery

- Strong understanding of agile methodologies and practices

- Excellent communication, problem-solving, and time-management skills

- Proven ability to build and motivate high-performing teams

- Improving the work value stream: removing tactical impediments, improving work process for more effective, consistent and sustainable execution, etc