Softility - BMC Remedy Developer/Administrator - ITIL Framework (5-7 yrs)

Job Description :

We are seeking a talented and experienced BMC Remedy CMDB and Discovery Specialist to join our team.

In this role, you will be responsible for managing and maintaining the customer BMC Remedy Configuration Management Database (CMDB) and Discovery solutions.

You will play a crucial role in ensuring the accuracy, completeness, and reliability of our CMDB data, as well as optimizing the performance and functionality of our BMC Remedy Discovery tools.

Responsibilities :

- Configure and maintain BMC Remedy CMDB and Discovery solutions to meet business requirements and ITIL best practices.

- Define and implement CMDB governance policies, processes, and procedures to ensure data integrity and consistency.

- Perform regular audits and reconciliations of CMDB data to identify and remediate discrepancies and inconsistencies.

- Collaborate with cross-functional teams to map and integrate data sources into the CMDB, including asset management systems, service desk tools, and network monitoring solutions.

- Design and implement discovery probes, patterns, and sensors to discover and populate CMDB with accurate and up-to-date information about IT assets and infrastructure components.

- Monitor and troubleshoot BMC Remedy Discovery processes to identify and resolve issues related to data collection, normalization, and reconciliation.

- Develop custom reports and dashboards to provide stakeholders with insights into CMDB health, compliance, and utilization metrics.

- Provide training and support to end-users and stakeholders on BMC Remedy CMDB and Discovery tools and processes.

Requirements :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in managing and administering BMC Remedy CMDB and Discovery solutions.

- Strong understanding of ITIL framework and CMDB best practices.

- Hands-on experience with BMC Remedy ITSM suite, including CMDB, Discovery, Asset Management, and Service Desk modules.

- Proficiency in BMC Atrium Core and BMC Atrium Discovery and Dependency Mapping (ADDM) tools.

- Experience with IT asset management, configuration management, and change management processes.

- Solid understanding of network infrastructure, IT systems, and enterprise architecture principles.

- Excellent analytical, problem-solving, and communication skills.

- BMC Remedy CMDB and Discovery certifications (e., BMC Certified Administrator) preferred.

- Ability to work independently and collaboratively in a fast-paced, dynamic environment