Technical Account Manager

Roles and Responsibilities

• You will be aligned to manage, oversee, and address technical needs for customers along with promoting a positive vision for the organization.
• Apply domain/technical/Product knowledge, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customers Product adoption roadmap.
• Handling escalated of customer complaints or any major incidents. Work/coordinate with internal team for the faster resolution.
• Develop good client relationships to ensure retention of the existing sold solutions , Meeting with other managers to discuss possible improvements to customer service to maximize revenues from existing accounts.
• Find out new requirements within current clients,
• Will be the technical SPOC for our clientele representing the technology practice at Softcell.
  
  

Desired Candidate Profile

• Bachelor degree with 7+ years of experience in service delivery, client services, solving customers problems.