Telecaller - BPO (0-5 yrs)

-Join a market leader within Insurance

-Opportunity within a company with a solid track record of performance

-A role that offers a breadth of learning opportunities

Our client is a pure "customer-centric digital BPO" specialized in providing end-to-end solutions for Customer Interaction Centre (CIC). Established in 2011, our client digital solutions have helped us to carve out a niche for the BFSI vertical in India.

The Job

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate

- You have at least 1 year experience within a Customer Service or Telesales role, ideally within the Insurance industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are a strong mentor and coach who can build high performing teams

- You are highly goal driven and work well in fast paced environments