Counter Sales Representative - Consumer Durable (1-5 yrs)

- Join a market leader within Consumer Durables

- Attractive Salary & Benefits

- Leadership Role

Our client is the best service provider for staffing solutions, integrated facility management and security services with focused approach towards customer satisfaction and be a strategic partner.

The Job

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.

- Handling incoming queries and building good client relationships.

- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.

- Handing over qualified leads to the sales teams with the objective of closing the sale.

- Maintaining and updating the lead generation database.

- Achieving weekly/monthly targets as set out by the business.

Ideal Candidate:

- You have at least 1 year experience within a Retail Sales role, ideally within the Consumer Durables industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are service-oriented with excellent interpersonal skills.

- You have working knowledge of sales, inbound voice process, counter sales representative, voice process, consumer durables and BPO voice

- You pay strong attention to detail and deliver work that is of a high standard

- You are a strong networker & relationship builder

- You are adaptable and thrive in changing environments