Digital Business Analyst

Role & responsibilities:

• Drives effective requirements' definition that creates objective, testable requirements that result in a business solution which meets or exceeds the defined objectives. Create functional requirements in Use Cases. Coordinate requirements walk-through and signoffs, verifying with customers that Use Cases and process models accurately portray specific business needs.
• Write testable user stories and perform process mapping and analysis
• Facilitate testing of new Sitecore functionality rollouts.
• Drive process standardization for owned processes
• Identifies, analyzes, and solves problemsthe root cause of business and technical issues!
• Provides business analysis and requirements management in support of global initiatives, including Salesforce CRM projects.
• Elicit, define, analyze, and document testable business requirements, liaising with customers, end users, and the information technology team.
• Leverage good communication and analytical skills, business relationships, and business process expertise to understand, document, assess, and drive business change needs to accelerate process enhancement and business growth.
• Utilize and nurture agile techniques to deliver on competing requirements.
• Works independently and simultaneously on multiple projects with various domain experts to understand current business process landscape, enterprise alignment, and growth

Preferred candidate profile:

• Should have a minimum 5-10 years of relevant experience, with at least 4 years of validated experience as a business analyst in CRM IT web development, CRM, Web strategy and Business Requirement Gathering, Requirement Articulation, business process, etc.
• Should have experience in Salesforce Marketing Cloud and Salesforce Data Cloud.
• Should have a minimum of 2 years' experience in CRMS systems (ideally Salesforce Marketing Cloud), & experience in digital asset management is preferred.
• Experience working in Agile and SCRUM teams.
• Experience in JIRA and Confluence is desirable.
• Certification in Business Analysis with CRM experience.
• Solid communication skills are essential.

Perks and benefits

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

• Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents/Parents in Laws Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.