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City Lead - Customer Success
Smartworks
posted 5mon ago
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Job Description
- Introduce different processes and initiatives ensuring standardization of every center and C atisfaction (CSAT) through the Community Managers and other departments to drive CSAT.
- Mapping and managing the lifecycle of a client from the time of move-in to departure. customer demography and thereby custom develop the experiences of the clients, ensure maximum usage of facilities, amenities etc. tand da ta and be able to interpret business logic.
- Renewals and expansions. buildings are processes are
- End to end management of client relationship in respective centers.
- Management and Growth. Internal stakeholder management.
- or other MBA preferred. client handling and relationship management skills with a very strong eye for detail. 6-7 a B2B customer facing role with a good business acumen. is required.
Employment Type: Full Time, Permanent
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Anonymous · Operations
in Mumbai
Nothing
Everything, horible organization, only chamcha and Family member can work
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