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SLP-Tele

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14 SLP-Tele Jobs

Client Service Representative

SLPTele

2-3 years

Chennai

1 vacancy

SLP-Tele

posted 5d ago

Job Role Insights

Key skills for the job

Software Configuration Management MS Office Troubleshooting Client Support

Job Description

Client Services Representative to provide excellent customer service and support to our clients. The successful candidate will handle client inquiries, resolve issues, and ensure clients are satisfied with our services. The ideal candidate will have strong communication skills, be detail-oriented, and have strong customer service orientation.

Responsibilities:

Respond to client inquiries through email, phone, and chat support channels
Provide accurate and timely information to clients regarding their accounts and services
Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
Assist clients with setting up new accounts and services
Proactively reach out to clients to ensure satisfaction with our services and address any concerns
Maintain accurate and up-to-date client records and documentation
Work collaboratively with internal teams to ensure client needs are being met
Continuously improve knowledge of our products

Qualifications