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2 SmartRent Jobs
Customer Support Representative
SmartRent
posted 9d ago
Job Role Insights
Key skills for the job
Job Description
- Answering calls from our customers and identifying initial issues.
- Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.
- Identifying and tasking issues which require involvement from our Engineering team.
- Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.
Required Qualifications
- Looking for somebody holding minimum of 0-3 years of International voice call experience.
- Excellent written and verbal communication skills.
- An excellent work ethic and attention to detail.
- Ability to multitask and handle customer issues over the phone, chat, email, and messaging.
- Willingness to work in any shift hours to provide time-based coverage to our customers; including morning and evenings Monday-Friday (On-site).
Preferred Qualifications
- Prior experience taking calls directly from customers in a technical support capacity.
- Experience with support ticket systems (we use Zendesk Software).
- Knowledge of Enterprise Hardware/Software or SaaS Solutions.
- Knowledge of Smart home devices and how to troubleshoot them.
- Bilingual (Spanish) is a big plus.
Employment Type: Full Time, Permanent
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