Deputy General Manager/Head - Branch Operations - Logistics (10-14 yrs)

1) Safety & Compliance:

- Data Analytics & Financial Management

- Operational resource management

- Business Development

- Talent Management

- Business Partner Engagement

- Should be commercially driven with full understanding of business dynamics.

- Should have strong sales orientation with proven ability of growing revenues and retention.

- Highly result oriented and motivated to achieve branch plans.

- Good communication, presentation, inter- personal and negotiations skills.

- Good leadership qualities to manage a team and motivate them.

2) Responsible for DSO Management:

- Responsible for customer satisfaction & manage customer escalations.

- Ensure appropriate Business Partner mix - Aggregator / Fleet Owner/ DCO.

- Responsible for timely availability of fleet/ manpower basis customer requirements.

- Responsible for handling business process audit & compliance to norms applicable to the industry.

- Responsible for project review of agreed operational SLA 7.

- Responsible for timely review of OCF and contract renewal.

- Responsible for working closely with NAM to build a healthy sales pipeline.

3) Handle Branch P&L - Revenue and Gross Margin

- Responsible for efficient utilization of available resources and ensure high level of productivity.

- Responsible for customer retention through efficient operations on ground.

- Responsible for business development and expansion of Branch revenue.

- Responsible for adoption of technology platforms and bring in process improvements across functions.

- Responsible for zero accidents and safe travel of customer employees always.