Senior Manager - Revenue Cycle Management Operations - BPO (15-17 yrs)

Experience: 15 years in Core Medical Billing, Collections, and BPO.

Directly Reports to: Director.

Location: 2nd Floor, Block Niagara Embassy Tarus, Techzone Technology Phase 3 Main Road, Kazhakuttom, Thiruvananthapuram - 695582.

Mode of Interview: Virtual And Walkin for Final Interview.

Notice Period: Immediate to 30 days.

Essential Functions.

- Transition - He /She will be go to person (India SPOC) from Chennai operations on transition of all new clients and projects.

- He/ She should coordinate with the US Operations/Transition team to on-board new clients/projects as per transition methodology best practices.

- Project Management: Document, update and execute transition project plan to ensure that we meet quality, timeliness, ramp-up and other contractual needs of the clients.

- Keep accurate tracking of resources and milestone critical items to deliver on the client and business needs.

- Cost Management: Ensure accurate estimation and modeling of staffing and other resources to manage revenue per head and gross margin targets.

- Keep a tab on the cost as we execute projects, to deliver on those targets.

- Communication: Keep stakeholders updated on the high probable and signed-off projects.

- Take inputs from sales pipeline and other transition meetings to augment plans.

- Escalate if there are needs that are unmet to deliver on the transition deliverables.

- Single point of contact for new clients/projects hiring inputs to HR.

- Monitoring - overall responsibility for monitoring all process during transition period - Cash, Billing,Transmission o Correspondence, MIS , Support , Medicare Audit Process AR process, EV/PA Process.

- Operations: Responsible for MIS, audit and support team as laid out below.

- Review Metrics - Review all teams Account Metrics and update Manager on issue based clients.

- Training - Responsible for reviewing performance of team members and responsible for conducting training or development opportunities for them.

- Resource Allocation - overall responsible to make necessary changes in staffing based on day or week, TAT expectation and other anticipated events.

- Communication - Addressing Complaints and resolving problems for both employees and clients.

- Escalate to next level based on severity of the issue , review emails and communicating frequently with the Manager and Account Managers regarding the process improvisation.

- Process Management- overall responsible for managing sub ordinates and ensure the overall process movement is in the right direction as per the requirement of the company, coordinating with the Sr.

- Team leaders, Manager, Account Managers regarding planning, assigning and directing.

- Recruitment Inputs - Responsible for prioritizing the recruitment coverage with HR team.

- Other Responsibilities In addition to the above responsibility, you also responsible for supporting the Director in improvising the processes and policies in support of Organizations mission.

- Involve with HR team for employee disciplinary action.

- The list above is not intended to represent the totality of responsibilities of the Senior Manager.

- Other duties may be assigned as needed for program expansion and efficient operation of the organization.

- Key Competencies Deep and thorough understanding of Prochant production policies and procedures.

- Added advantage on DME industry and DME billing knowledge and experience.

- Exceptional verbal, interpersonal, and written communication skills.

- Organized, detail-oriented and self-motivated.

- Ability to juggle multiple responsibilities.

- Professional presentation skills and confidence when speaking.

- Exceptional problem solving skills to analyze issues and identify potential liabilities.

- Strong leadership skills to promote personal and professional development and teamwork.

- Ability to maintain strong professional relationships with internal teams and management.

- Consistent demonstration of a professional, positive attitude.

- A strong, working understanding of computers and an ability to self troubleshoot simple issues.