Hiring - International non voice

Job Title: Internation non voice process

Location: Hyderabad

Shift: Night Shifts

Job Description: We seek dedicated individuals to join our team as International Non-Voice Customer Support Executives.

Eligibility Criteria:

• International non-voice related experience. (10+2 undergraduates can apply)
• Excellent verbal communication skills in English.
• Ability to work night shifts.

Key Responsibilities:

• Review the Family Medical Leave Act (FMLA), state, company, and other absence certifications as mandated by state and federal guidelines and in coordination with our customer's policies.
• Provide accurate, professional, and timely responses to communications from internal and external partners.
• Contact medical providers to obtain or clarify medical facts supporting the need for a leave of absence.
• Maintain complete and accurate documentation of leaves within our proprietary database.
• Correspond with clients regarding leave status and assist with decision-making.
• Demonstrate respect, sensitivity, and confidentiality, while always maintaining professionalism.
• Responsible and accountable for maintaining and protecting personal, confidential claimant health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations.

Perks and benefits:

1. Performance-based Monthly & quarterly incentives.
2. Health insurance and other benefits.
3. Two-way transportation.

If you meet the above criteria and are eager to be part of a dynamic team, please send your resume via WhatsApp or call 9032679227 / 9032470898.

Contact timings: 11 am to 6 pm