Hiring EXP Customer Support To THE Position OF Quality Analyst

Job Responsibilities:

Responsible for reviewing associates quality of phone and/or non-voice interactions based on client established quality measures.

Responsible for monitoring associates compliance to business rules and processes, and report any breaches identified.

Responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting.

Assist in making recommendations for quality assurance improvement, particularly around their workflow and knowledge guides

Being able to work at speed, accurately to agreed targets

Excellent analytical skills, ability to synthesize data from various sources

Excellent time management and organizational skills Knowledge

Basic knowledge of computers and use of software.

Knowledge of quality assurance standards and methodologies, would be an advantage

Education: Higher secondary & above

Experience: Minimum 1 year experience in call center experience / bpo, providing customer

support via phone and non-voice channels

Should be flexible for night shifts with rotational week offs

Salary – 3.8 lakhs per annum

If interested kindly share your updated resume to this below mentioned mail id

(pavithra.kannan@foundever.com)