Add office photos
All Filters
14 Singtel Jobs
Service Manager - Workplace
Singtel
posted 11hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assist with the implementation of strategies, policies, and procedures to ensure the quality, efficiency, and security of the workplace technology services, and comply with the relevant standards and regulations.
- Monitor and evaluate the performance and satisfaction of the workplace technology services by tracking and reporting on ServiceNow SLAs, ensuring that they meet the agreed-upon service level agreements with the business. Identify and resolve any issues or gaps.
- Ensure continuous process improvement and service level standard to achieve optimal efficiency, increase productivity and meet high customer expectation and satisfaction.
- Stay updated on the latest trends and best practices in workplace technology, and recommend and implement improvements and innovations that enhance the employee experience and productivity.
- Maintain the Workplace Technology SharePoint site with up to date end user documentation as approved by the Workplace Technology Service Manager.
- Maintain register of Workplace Technology end-of-life and end-of-support software, platforms, hardware and vulnerabilities.
- In depth operational experience in a large and complex environment involving:
- Windows 10 and 11 Operating systems
- End user Citrix environments
- Intune MDM for MacOS, Android, iOS and iPadOS
- Microsoft 365 suite
- Configuration Manager and Intune co-management
- Jamf and MacOS management
- Liaise with the business stakeholders to contribute to root cause analysis for workplace technology items.
- Review and document existing systems, processes, and standards. Maintain documentation as changes are made.
- Assist to identify technologies which will improve customer satisfaction, reduce cost, or improve efficiency.
- Assist with 3rd level escalations from IT service desk and desktop support operations teams.
- Raise and monitor Workplace Technology changes in accordance with change management policies and processes.
- Provide monthly reports to the Workplace Technology Service Manager and Director, Workplace Technology.
- Ensure annual security compliance activities are actioned and reported back to the Workplace Technology Service Manager.
- Provide summary reporting on Microsoft 365 changes which may affect the organisation as well as new features and functions which may benefit the business.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Manager roles with real interview advice
People are getting interviews at Singtel through
People are getting interviews through
(based on 1 Singtel interview)
Job Portal
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Singtel are saying
Service Manager salary at Singtel
reported by
1
employee
with 7
years exp.
₹15.3
L/yr - ₹19.6
L/yr
119%
more
than the average Service Manager Salary in India
View more details
What Singtel employees are saying about work life
based on 9 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Singtel Benefits
View more benefits
Compare Singtel with
Bharti Airtel
Compare
Vodafone Idea
Compare
Jio
Compare
Tata Communications
Compare
Bharat Sanchar Nigam
Compare
Aircel
Compare
Mahanagar Telephone Nigam
Compare
Hathway
Compare
DEN Networks
Compare
Ericsson
Compare
Nokia
Compare
Huawei Technologies
Compare
Verizon
Compare
Aerial Telecom Solutions
Compare
Pratap Technocrats
Compare
Telenor
Compare
AT&T
Compare
ZTE Corporation
Compare
Ciena
Compare
CommScope
Compare
Similar Jobs for you
Senior Engineer, Software Engineering
5-8 Yrs
Kolkata, Mumbai, New Delhi +4 more
Share an Interview