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31 Sierra ODC Jobs
Application Support
Sierra ODC
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
AS/05/24
Experience
- Candidates with 0 to 2 years of experience.
Job Description
- Managing incidents, requests and enhancements from customers using support tools and adhere to SIERRA s support processes
- Ensuring that the application is fully operational at the customer end and any loss of service is restored in a timely and efficient manner
- Providing a high level of service to customers and adhering to strict SLAs for L1 response and resolution times
- Handle customer escalations
- Problem determination, workaround resolution, root cause analysis, major incident management
- Deployment of releases, patches for upgrades and customisations
- To assist with the application demos and trainings for customers
- Maintain a cordial relationship with customers and key stakeholders
- Support and share knowledge and information with other team members
- Handle team review meetings and prepare reports
- Prepare and present KPIs for management review
- Ensure that solution and application support process is maintained to the highest quality and accuracy as per SIERRA s quality management standards
Required Skills
- Excellent written and spoken English
- Excellent analytical and problem-solving skills
- Ability to work both independently and as part of a team
- Excellent customer service skills
- Understanding of software development cycle with focus on implementation & support
- Basic knowledge of software application testing
- Basics of database querying
- Knowledge on web application architecture, IIS configuration and database backups
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
No travel
Day Shift
Sierra ODC Benefits
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