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Application Support
Sierra ODC
posted 30d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
AS/05/24
Experience
- Candidates with 0 to 2 years of experience.
Job Description
- Managing incidents, requests and enhancements from customers using support tools and adhere to SIERRA s support processes
- Ensuring that the application is fully operational at the customer end and any loss of service is restored in a timely and efficient manner
- Providing a high level of service to customers and adhering to strict SLAs for L1 response and resolution times
- Handle customer escalations
- Problem determination, workaround resolution, root cause analysis, major incident management
- Deployment of releases, patches for upgrades and customisations
- To assist with the application demos and trainings for customers
- Maintain a cordial relationship with customers and key stakeholders
- Support and share knowledge and information with other team members
- Handle team review meetings and prepare reports
- Prepare and present KPIs for management review
- Ensure that solution and application support process is maintained to the highest quality and accuracy as per SIERRA s quality management standards
Required Skills
- Excellent written and spoken English
- Excellent analytical and problem-solving skills
- Ability to work both independently and as part of a team
- Excellent customer service skills
- Understanding of software development cycle with focus on implementation & support
- Basic knowledge of software application testing
- Basics of database querying
- Knowledge on web application architecture, IIS configuration and database backups
Employment Type: Full Time, Permanent
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People are getting interviews at Sierra ODC through
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Campus Placement
Company Website
Job Portal
50%
25%
25%
Moderate
Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Sierra ODC are saying
What Sierra ODC employees are saying about work life
based on 60 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Sierra ODC Benefits
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