Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Service Desk Management


Good to have skills :NA
Minimum
2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Troubleshoot and resolve technical issues reported by end-users.

Collaborate with cross-functional teams to investigate and resolve application-related incidents.

Monitor application performance and stability, proactively identifying and addressing potential issues.

Provide timely and effective support to end-users, ensuring minimal disruption to their workflow.

Document and maintain knowledge base articles and standard operating procedures.

Conduct root cause analysis for recurring issues and implement preventive measures.

Stay updated with the latest industry trends and technologies related to application support.

Assist in the testing and deployment of application updates and enhancements.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Good To Have Skills:Experience with incident management tools.

Strong understanding of ITIL framework and best practices.

Excellent problem-solving and analytical skills.

Effective communication and interpersonal skills.

Ability to prioritize and manage multiple tasks in a fast-paced environment.
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education