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Engaged Employer

Safe Security

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2.9

based on 23 Reviews

31 Safe Security Jobs

Customer Success Engineer

Safe Securities

2.9

based on 23 Reviews

1-6 years

New Delhi

1 vacancy

Customer Success Engineer

Safe Security

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Python AWS Automation Testing Operations Analytical Chemistry

+ 4 more

Job Description

As a Customer Success Engineer, you will be the face of SAFE to our customers. You will work on customer issues, ensuring that SAFE users have the best onboarding and support experience possible. You will also get to work on internal tooling, building scripts to help accelerate the support experience and allow our business to operate as effectively as possible. There will be many opportunities to work with advanced technology, including AWS services, AI models, and CICD tooling.

Core Responsibilities

Execute new customer onboarding process and associated activities
Verify initial customer use cases are met and the customer obtains value
Add value to the product offering by proactively providing solutions to common customer needs.
Diagnose and troubleshoot technical issues and drive them to resolution
Deploy service releases, patches, requests, and customizations
Participate in major incident management and creation of root cause analysis
Escalate unresolved issues to appropriate internal teams and work with them for resolution
Create and distribute knowledge and information with other team members and the company
Optimize efficiency through automation of common repetitive tasks.
Partner with Customer Success Manager for account transition post onboarding
Other technical duties as necessary

Qualifications/ Essentials Skills/ Experience

1+ years of experience in delivering and supporting customers in a technical capacity, such as Customer Success Engineer, Technical Support Engineer, and similar roles in a SaaS-based environment.
Excellent analytical and problem-solving skills with the ability to provide step-by-step technical help, both written and verbal.
Demonstrable experience in Python scripting.
Demonstrable experience in enhancing customer value experience of product features.
Strong communication skills, with the ability to adapt context to a range of audiences and situations.
AWS Cloud Practitioner certification and/or demonstrable experience supporting AWS-based SaaS solutions
Experience using DataDog or equivalent operational tooling for proactive diagnosis and fault finding.
Demonstrable scripting skills to exercise documented APIs.
Ability to work independently in a self-managed way.

Employment Type: Full Time, Permanent

Functional Areas: Other

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